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Store Policies

[Item Availability]
The availability of of each item including quantities will be denoted within each listing. WoodenJoys endeavors to have the majority of our items pre-made and available for immediate delivery, however, some items may be made-to-order and will incur creative leadtimes which will be clearly shown where applicable.

[Materials Used]
WoodenJoys endeavors to use sustainably sourced timbers where ever possible. Customers should note that as timber is a natural product, there may be slight colour and grain variations in the finished products received when compared with the images shown on our listings.

[Payment]
WoodenJoys accepts both PayPal and Bank Transfer payment methods. Full payment of orders needs to be received before they are processed and shipped.

[Postage]
WoodenJoys utilises Australia Post postage services for the delivery of all orders. At checkout you will have the option of selecting either Standard or Express postage, which we charge at flat rates on all orders. Please note that any delivery time frames shown are estimates only and are out of the control of WoodenJoys. Please allow for extra delivery time when placing orders during known busy periods (e.g. Easter, Christmas, COVID19).

[Prices]
Prices shown on WoodenJoys listings are correct at the time of ordering, however are subject to change without notice due to increased costs associated with the purchasing of raw materials and/or postage services.

[Refunds, Replacements & Exchanges]
Woodenjoys does not except refunds or exchanges for changes of mind, so please ensure that you choose your items carefully. We will assist where items have been received damaged, and work with you to provide a suitable outcome (i.e. replacement or refund). Please note a replacement will require the broken item to be returned to WoodenJoys at the customers expense, and all refunds will be for the price of the item and will not include any postage fees incurred by the customer.

[Specifications]
All measurements, images and specifications included within a listing are provided as a guide only. Whilst all efforts are taken to recreate items to these, slight variations may exist due to the individual creative process and natural variations in wood materials used.