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Store Policies

P A Y M E N T
Payment are accepted via Paypal, Credit Card or Direct Bank Deposit.

S H I P P I N G
As all our products are made in small batches to order, please allow up to five working days (ten working days for wholesale) for your order to be made.

Standard Postage is a flat rate of $10.00 and Express Postage is a flat rate of $14.00 within Australia*
*excludes some bulk, discounted and wholesale orders.

All orders are sent via Australia Post.
Postage is based on Australia Post current prices. Any excess postage charged will be refunded to buyer within 24 hours of postage via original payment method.

D E L I V E R Y - T I M E S
Standard Postage - please allow between 4-10 working days for delivery
Express Postage - please allow between 2-4 working days for delivery

I N T E R N A T I O N A L - O R D E R S
Please contact us directly for information about international delivery costs and times.

R E F U N D - A N D - E X C H A N G E - I N F O R M A T I O N
Due to the nature of the product, we do not except returns. We will offer refunds or replacement products when needed.
Please contact us via Madeit messenger or at willowmargaretriver@yahoo.com with any purchase concerns and will do our best to work something out for you.

A L L E R G I E S - S E N S I T I V E - S K I N
As with all skin and bath products, we recommend patch testing our products prior to use. If any irritation occurs discontinue use immediately.

E X P I R Y - D A T E S - F O R - O U R - P R O D U C T S
As we prefer to keep the use of preservatives to a minimum, we recommend using our products within 12 months of purchase.

S T O R A G E
Due to the nature of our products, it important that they are kept in a cool, dry place and away from direct sunlight.

W H O L E S A L E
Wholesale enquiries welcome. Please message us or email willowmargaretriver@yahoo.com for further information.