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Store Policies

Welcome to Indeibird Handmade Designs!

RETURN/REFUND
Indiebird would like you to feel confident when purchasing online and we want to make sure that you are satisfied with your purchase.
Please contact me if you have any problems with your order. Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for custom or personalised orders.
If an item is faulty as was purchased within 1 month of faulty date.
Please email Indiebird via email kylie@indiebird.com.au with faulty details and proof of purchase.
I will either refund the original purchase price (excluding postage price), replace the product or exchange for a different product to the same value.
The refund will be processed as soon as the item has been received by Indiebird. Please allow up to 14 days from the day you return the product for your account to be credited.
Refunds are only for the product cost. Postage costs are excluded.
Items returned without prior approval will not be accepted or credited
All returns please post to PO Box 213 DICKSON ACT 2602. (return postage paid by customer)

PAYMENT
Credit card payments are accepted through PayPal.
The purchase will be cancelled if payment is not received within 24 hours.

SHIPPING
Indiebird Handmade orders are delivered within Australia, NZ, US, UK. I value our customers and strive to provide an excellent service. I will be sending orders within 3-5 days (please allow extra time if there is more than one pillow in order ) after payment is received (this gives time for the product to be made).

Delivery within Australia will take 2-3 business days for delivery to capital cities and 5-10 working days for delivery to remote areas for regular post or 1-3 days for express post.
Delivery for the rest of world will take 14-30 business days.
The delivery times provided are estimates only. Please ensure you enter the correct delivery address to avoid delayed deliveries.

SAFETY INFORMATION
Remember to follow safety standards and be aware of SIDS when giving items to your baby.
Great care is taken to ensure that each item is made safe as possible. DO NOT leave items purchased at Indiebird unattended with babies or little ones, especially when sleeping in their cots. Regularly check for signs of wear or tear, if stitching comes loose & stuffing appears this will present a choking hazard for children under 3.