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Store Policies


Knitters Knot accepts payment via PayPal only. This provides the customer with a safe and secure transaction.
Please don't worry if you do not have a PayPal account, you are still able to log on as a guest and safely use a credit or debit card to make your payment through the PayPal checkout system.

Please make payment within 3 days of purchase. If payment has not been received within this time, Madeit will be advised and your order will be cancelled and the item re-listed.


All items are shipped from Melbourne, Australia.

Combined shipping can be used when ordering 2 or more items - please note the shipping cost will increase according to the total weight of your order.

Items are shipped within 3-5 days of your payment being received unless otherwise stated (excluding custom orders). Please then allow an additional 1-4 days within Australia and 3-10 days worldwide for shipping.

Please be aware that Knitters Knot will not be responsible for lost or damaged deliveries.
All orders are sent through Australia Post's Standard delivery service - if you would prefer your order is sent via Registered Mail, please contact us before purchasing and we will advise you of the cost.

We reuse as many shipping/packing items as possible; however, be assured that your order will be securely packaged so that it arrives in the same condition that it left.

Please note that any customs fees or duties are the sole responsibility of the buyer.

Refunds and Exchanges

Knitters Knot want you to be happy with your purchases.
Please do not hesitate to contact us should you have any issues. We will endeavor to resolve them together as soon as possible.

Additional Policies and FAQs

All products are handmade by us, in our home studio.
Unless otherwise stated, all designs are available upon request (may differ slightly from those displayed due their handmade nature and availability of supplies).

Please note that while we do our best to accurately represent colors in our photos, variations in individual monitors may result in items looking slightly different on screen than they are in reality.