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Store Policies

Hi - thank you for visiting!

We accept PayPal (preferred) and Direct Deposit.

I will send your item after payment is received. Please ensure you enter the correct shipping address.
All items are shipped via Australia Post.
I will generally send items within 2-3 working days of the sale. Australia Post usually estimate that it will take 2-6 working days to deliver your item within Australia. However, delays during postage can occur. Please allow time for creation of product (if required) and delivery time (and consider peak periods and public holidays) when placing an order.
If you require Express Post for an item, please contact me for a quote before making your purchase.
International buyers: I have not supplied shipping details for international orders, but I will ship overseas. Please contact me and I will calculate your postage price and let you know.

Refund and Exchange Information
We do not refund if you change your mind.
Great care is taken in packaging your item, but we cannot be held responsible for items lost or damaged after they leave us (in transit). If you require registered post for an item, please contact us for a quote before making your purchase.

Please note: As our items are individually handcrafted, your item may be slightly different to the item pictured (for example, different buttons used but in the same colour palette), making each product unique and original. The colours of our items are represented as close as possible to real life, but please allow for slight variations of colour from photograph to screens to real life.

Please email me at info@williamandmay.com.au with any questions.