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Store Policies

Payment: Payment is required in full before shipment of goods.
Shipping: Orders will be shipped with Australia Post unless it is cheaper/quicker to use a courier in which case Couriers Please will be used. Express Postage will incur an additional charge.
Refunds/exchanges: Slate is a natural product that is sold with variation in colour, shape and texture. People are attracted to natural stone because every piece is unique and each product line has beautiful variation in colour, texture and character. Capturing these qualities in a photograph is not easy even for experts.
We have gone to a great deal of trouble to display photographs that fairly reflect the variation in each product. There are constraints though:-

The capacity and speed of the website to load large numbers of high resolution photographs.
Product may vary slightly from one consignment to the next.
Subtle lighting changes may make a photo appear different from the actual product seen in "real life'.
Computer monitors often interpret colour in slightly different ways.

Annabell Stone, therefore, will not accept refunds or offer exchanges for change of mind. Refunds will however be given for any product faults, however each product sent out is thoroughly checked and packaged carefully to avoid this.