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Store Policies

Payment:
I accept PayPal and direct deposit. Please email me (cristelle@pikaloo.com) for bank details if you prefer to pay via direct deposit.
 
Payment is appreciated within three business days of placing your order
 
Shipping:
I will ship all items within 3 business days after payment has been received.I use Australia Post, regular services.Depending on the distance your article has to travel, it may take between 1 to 5 business days to reach its destination in Australia and 3-12 days for other countries.
I can also send your items within Epxress Post for an additional cost, just ask.Guaranteed Next Business Day within the Express Post network (If posted on any business day Monday to Friday in accordance with the conditions set out on the item).I do not include insurance in the shipping cost.I am not responsible for any delays, lost or returns from Australia Post. Please check your address.
 
Refunds & Exchange:
No returns and exchanges are accepted.Please contact me if you are unsatisfied with your purchase. If you choose to cancel your order before I post it, I can provide a complete refund minus PayPal fees.If you choose to cancel your order after I have posted it , I will provide a complete refund also minus Paypal fees & shipping fees. You will also be responsible for sending me back the order you have cancelled, in the original package, not opened. 
 
Please contact me if you have any questions or problems with your order
I really do my best to make my customers happy.