1. Skip to navigation
  2. Skip to content
  3. Skip to sidebar



Store Policies

Welcome


Hello and welcome to my madeit store! "Petaliferous" means to bear petals' and is a range of handmade and vintage jewellery, born in April 2009 and created from a home studio in Victoria's high country. My range consists primarily of handmade polymer clay items and upcycled vintage pieces... but my style is forever evolving so stay tuned for new items!


For more info, visit my blog - http://petaliferous-handmade-jewellery.blogspot.com


Follow me on twitter - http://twitter.com/petaliferous


Join me on facebook - http://facebook.com/petaliferous


Also check out my other madeit store for personalised digital greetings and papergoods http://madeit.com.au/willowandelm and my destash store on craftumi http://craftumi.com.au/willowpetal


Payment


I accept payment via paypal only, which is a really simple and safe method.


Shipping and Postage


I will generally ship items within a couple of days of recieving an order, and contact you by email to confirm when I send it. Items will be flat packed (where possible) in a padded bag to avoid breakage however please note some larger items (such as rings) may incur a higher shipping cost due to the need to protect these items in a box, as they cannot be flat packed. Shipping is made by Australia Post and can be shipped locallly via Express Post for an additional fee. Australia Post should deliver most international orders within 5-7 days. No insurance is included in the postage fees. If you want to know the postage fee for your country (not listed) then please message me for a quote. Similarly if you require registered post, I can give you a quote for the additional cost.



** Please note, to help limit the stresses on our precious environment, I recycle mail packaging wherever possible **


US Customers PLEASE NOTE: Postage and shipping for items over 16 ounces incur an additional AUD$9.00 Compulsory Security Surcharge, this will be included in the delivery fee of any items exceeding 16 ounces.



Refunds and Exchanges


If, for some reason, you are not happy with your purchase, please contact me ASAP and I will try and resolve the issues with you. I cannot refund or exchange items which are lost or damaged in transit. Returns will only be accepted if items are returned within 7 days of purchase and if they are obviously faulty. Exchanges will be given once the item is returned however an additional postage fee for the new item will be required. Refunds, will be given once the items are returned, less the cost of shipping.



Additional Information


Please note that the colours in photos may vary slightly from the actual item due to differences in computer monitors. Please also note that any items made with vintage components may show some wear, or other signs of aging. All items made with vintage components will state any signs of wear.


Whilst all care is given to ensure each piece has been quality made, please make sure to take extra care of your handmade jewellery. Items should not be worn in the shower, spa or when swimming. It is also advisable not to wear your handmade jewellery to bed, when playing sport or undertaking outdoor activities. Treat your handmade jewellery with love and care and it will love you back!



For any questions on particular items, additional policy information, custom orders or consignments please contact me via petaliferous@gmail.com I would be pleased to help you out.