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Store Policies

PAYMENT POLICY
Payment is required within 24 hours via PayPal. If you don't have an account, you can still pay using a debit or credit card.
* Note - orders will be shipped to your PayPal address - please ensure it is up to date :)
If payment is not received within 2 days, the item will be relisted the item and sale will be cancelled.

SHIPPING
All our items are custom made especially for you. Orders will be shipped within 3-5 business days.
We know what it's like to order something online and want it quickly, express shipping options are available upon checkout.

** 2019 CUT-OFF DATES **
** FATHER'S DAY (Australia, Sunday Sept 1, 2019) **
If your order is required for Father’s Day please order PRIOR to the following dates to ensure it arrives in time:
Australia wide: 17th August – standard parcel post
Australia wide: 24th August – Express post only

CHRISTMAS 2019
If your order is required for Christmas Day please order PRIOR to the following dates to ensure it arrives in time:
- International: 18th November – standard airmail (Upgrading to Pack & Track or Express International Courier service is highly recommended at this busy time of year)
- International: 2nd December – Express International Courier upgrade only
- Australia wide: 5th December – standard parcel post
- Australia wide: 12th December – Express post only

FATHER'S DAY (International orders)
The date for Father’s Day varies in different countries, so we strongly recommend ordering at least 3 weeks prior to Father’s Day. We also highly recommend upgrading to Pack & Track or Express International Courier during this peak time.

Every Max & Me order is packaged with the utmost care. Max & Me Designs cufflinks & engraved jewellery are shipped via Parcel Post and include tracking and signature upon delivery (within Australia). The option to upgrade to Express Post is available upon checkout (estimated shipping time of 1-2 business days for addresses within the Australia Post Next Day delivery network, please check the Australia Post website for details). Please note that selecting Express does not reduce the production time, just the shipping time.

Orders for international customers will be sent via standard airmail (no tracking) as the default method, estimated delivery window of up to 4 weeks. An upgrade to Australia Post's Pack and Track Service is available and highly recommended. This service offers International tracking and delivery within 6 to 14 business days. Alternatively if you need it quickly Express International Courier is also available upon checkout (estimated delivery window of 3-8 business days).

** Please note these delivery times are ESTIMATES only. Compensation will not be offered for any delays due to customs clearance or delivery delays due to the postal provider which are out of our control **

International Customers Please Note - I am shipping from Melbourne, Australia. Any import duties, or taxes are the responsibility of the purchaser.

I cannot accept responsibility for any customs issues or refusals. If you are concerned about your country's customs laws, please investigate before purchase. If a package comes back to me from customs in the original condition, I will refund your money minus shipping charges.

REFUNDS & RETURNS
Every item in my store is created with love, attention to detail and the utmost care. Colours may vary slightly from what you see on your screen. If you are not happy with your item, please contact me straight away and I will do my best to resolve any issues within a reasonable time frame (10 days of receipt of item).

I want you to be happy with your order, and I will do whatever I can to work with you to sort out any issues.