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Store Policies

PAYMENT POLICY
Payment is required via PayPal or credit card
* Note - orders will be shipped to your PayPal address - please ensure it is up to date :)

SHIPPING
All our items are custom made especially for you. Orders will be shipped within 3-5 business days.
We know what it's like to order something online and want it quickly, express shipping options are available upon checkout.

** CUT-OFF DATES **
** Due to the impact of COVID19 there are significant delays within the global shipping network. Your parcel may take longer to arrive than usual. Refunds will not be issued for shipping delays. **

Christmas 2020

If your order is required for Christmas Day please order PRIOR to the following dates to ensure it arrives in time

International: November 1st– tracked airmail
(Please note that upgrading to Express International Courier service is highly recommended at this busy time of year)
International: November 15th – Express International Courier upgrade only
Australia wide: December 1st – standard parcel post
Australia wide: December 7th – Express post only

Mother’s Day – (Sunday May 9 2021)

If your order is required for Mother’s Day please order PRIOR to the following dates to ensure it arrives in time:

International: 5th April – standard airmail
(Please note that upgrading to Australia Post’s Pack & Track service is highly recommended at this busy time of year)
International: 17th April – Express International Courier upgrade only
Australia wide: 20th April – standard parcel post
Australia wide: 28th April – Express post

Father’s Day (International orders) cut-off dates for custom made items

The date for Father’s Day varies in different countries, so we strongly recommend ordering at least 3 weeks prior to Father’s Day.
We also highly recommend upgrading to Pack & Track or Express International Courier during this peak time.

Father’s Day (Australia, Sunday Sept 5, 2020)

If your order is required for Father’s Day please order PRIOR to the following dates to ensure it arrives in time:

Australia wide: 15th August – standard parcel post
Australia wide: 22nd August – Express post only (optional shipping upgrade)
** Please note these delivery times are ESTIMATES only. Compensation will not be offered for any delays due to customs clearance or delivery delays due to the postal provider which are out of our control **

International Customers Please Note - I am shipping from Melbourne, Australia. Any import duties, or taxes are the responsibility of the purchaser.

I cannot accept responsibility for any customs issues or refusals. If you are concerned about your country's customs laws, please investigate before purchase. If a package comes back to me from customs in the original condition, I will refund your money minus shipping charges.

REFUNDS & RETURNS
Every item in my store is created with love, attention to detail and the utmost care. Colours may vary slightly from what you see on your screen. If you are not happy with your item, please contact me straight away and I will do my best to resolve any issues within a reasonable time frame (10 days of receipt of item).

I want you to be happy with your order, and I will do whatever I can to work with you to sort out any issues.