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Buying on Madeit

How does the buying work on Madeit?

You buy direct from the seller and payment is paid to the seller via PayPal (including Credit Card payments) or direct deposit. We allow our sellers to set which payment methods they offer, so while all sellers offer PayPal and credit card payments, they may not offer Direct Deposit. Bank deposits are only available to Australian users and is not available for guest checkout.

Will I be sent an email when I make a purchase?

Yes, you will be sent an email to your nominated email address with the details of your purchase. To ensure you receive emails about your purchase, please add our domain (madeit.com.au) to your safe senders list in your email account.

If you have a Madeit account you can also access your purchase details in your My Madeit> Purchases

How does the Madeit cart work?

Because buyers pay sellers directly, the Madeit cart allows you to checkout one seller at a time. Firstly, add your item or items to your cart, they will be grouped into sellers’ orders and each order will have their own checkout option.

You can easily remove items from your cart and change the quantities, add the item to your favourites, change postage types and change the postage address.

Once you have finished shopping with the seller and added your postage address, click 'Checkout', enter a message to the seller (optional) and select your preferred checkout method. Below are more details on each checkout purchase.

Can you explain the PayPal checkout process?

If paying by credit card or using your PayPal account, all purchases must be paid on checkout. Once you have entered your payment details you will be returned to the Madeit site to confirm your purchase. If you do not click the CONFIRM button on the Madeit website your purchase won't be made.

• Once you have finished shopping with the seller, select your postal address from the drop-down box, or click +ADD NEW to enter a new postal address. Click on the shopping cart icon to return to your cart once you've added a new address
• Click the CHECKOUT button
• If you have any special instructions for the seller, enter a message in the field provided (then click NEXT on Mobile)
• Select PayPal/Mastercard/Visa as your payment method and click the PAY NOW button
• You will then be directed to the PayPal website to login or enter credit card details (you may need to scroll down to see the credit card entry fields
• PayPal will ask to continue with your payment
• You will be directed back to the Madeit website to the confirmation page
• Click the CONFIRM button and a confirmation screen will appear to say your purchase has been successful
• You will be sent emails from both PayPal and Madeit confirming your purchase

Can I pay with my credit card using PayPal?

Yes, all sellers are required to offer this service to Madeit buyers, you simply go through the above process and there will be an option to enter your credit card details.

If this option doesn't show beneath the PayPal Signin fields on the PayPal screen, then please let Madeit support know (via the Contact Us page) so we can ask that the seller change their PayPal settings.

Can you explain the direct deposit checkout process?

Direct deposit is only available for Australian buyers who have a Madeit account.

Once you have finished shopping with the seller, select your postal address from the drop-down box, or click +ADD NEW to enter a new postal address. Click on the shopping cart icon to return to your cart once you've added a new address. Then;
• Click the CHECKOUT button
• If you have any special instructions for the seller, enter a message in the field provided (then click NEXT on Mobile)
• Select Bank Deposit as your payment method and click the PAY NOW button
• You will be asked to CONFIRM your order.

At this point you have bought the item(s) and a confirmation screen will appear to say your purchase has been successful.

If the seller has stored their BSB & Account details they will appear on the confirmation screen, a message may also appear giving you more instructions, for example "the seller will be touch asap with their bank details". Once you have transferred payment and it has cleared in the seller's bank account they will make and ship your order.

Guest Checkout

Do I need an account on Madeit to buy?

No, you do not need to register for an account to buy on Madeit. However, if you do have an account you can choose to stay signed in by clicking the Stay Signed In option on the sign-in screen. If you already have items in your shopping cart, these will be moved to your account shopping cart if you create or sign in to an account in the same browsing session.

How does the guest checkout work?

Firstly add the items to your cart, once you have finished shopping with that seller add your address via the add/edit postage details in the cart then simply checkout via PayPal, (See detailed instructions above). When you have entered your details in PayPal you will be asked to confirm your purchase on the Madeit website. You will be sent an email confirming your purchase from Madeit & PayPal.

Can I give feedback if I checkout as a guest?

Yes, guests can leave feedback using the unique link provided in your order confirmation email.

What are the benefits of having a Madeit account?

Creating an account on madeit.com.au means you can checkout faster, contact stores, save multiple postage addresses, access order information, pay by bank deposit (if in Australia) and add products / stores to your favourites.

Where do I set up an account?

You can do this via the Register link on the top right of each page.

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